Help & FAQ

How can I check the status of my order?

You can check the status of your order by contacting us at info@filthmart.net. We will do our best to respond within 24hrs. If you do not get a response within 24hrs, we are more than likely experiencing an unusually high email volume. We promise to respond as soon as possible.

Note: Please allow up to 3 business days for orders to ship. During promotions, sales or holidays ship time may be delayed up to 7 business days. Orders received on weekend days and holidays will be processed and shipped no sooner than the following business day. If you have a question about the status of your order, please don’t hesitate to contact us at info@filthmart.net.

What is your return/exchange policy?

We will gladly accept returns within 14 days of delivery excluding any vintage, sale and pre-order items. Please return merchandise with original tags and packaging, unwashed and unused. We will not accept any altered products. All vintage, sale or markdown items are FINAL SALE. Shipping and handling charges are non-refundable. Please refer to “How to return an item” for detailed instructions. Unfortunately we are unable to provide online exchanges. If you wish to make an exchange, we ask that you return the original item for a refund and purchase the desired item through the website as a separate transaction. Because of the limited nature of many of our products, if you are interested in making an exchange, we recommend purchasing your preferred size/item before sending back what you wish to return. This is the best way to ensure that you get the size or item you desire. Please see “How to return an item” for the correct return procedure.

How do I return an item?

All returns must be authorized by Filth Mart. Please send your return request to info@filthmart.net with your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send pre-paid and insured to:

Attn: Returns
Filth Mart
1038 N. Fairfax
West Hollywood, CA 90046

Please be mindful that Filth Mart will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase. Filth Mart will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48hrs.

What is your shipping policy/method?

All domestic orders are shipped via Fedex or USPS. Rates are determined by weight and destination. Filth Mart does not ship to multiple addresses per order. Please allow up to 3 business days for orders to ship. During promotions, sales or holidays ship time may be delayed up to 7 business days. Orders received on weekend days and holidays will be processed and shipped no sooner than the following business day. If you have a question about the status of your order, please don’t hesitate to contact us at info@filthmart.net.

Do you ship internationally?

Yes. However, we are only equipped to ship to the following countries automatically: Australia, Belgium, Canada, Costa Rica, Denmark, Estonia, France, Germany, Greece, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Romania, Russia, Singapore, Spain, Sweden, United Kingdom. If you are interested in purchasing our merchandise, but live in an unlisted country, please send an email to info@filthmart.net. In this email, please list the items you would like to purchase along with your shipping address. We will then send you a quote followed by a link to a personal checkout area.

Where is Filth Mart? From where do you ship?

At this time all orders are processed and shipped from our shop in Los Angeles, CA.

How can I change my order?

You can send changes to info@filthmart.net. We will be happy to make changes to your order as long as it has not been shipped.

What credit cards do you accept?

We except all major credit Cards: Visa, Master Card, Discover, American Express

How do you charge sales tax?

Sales tax of 8.75% will be charged only on items shipped within California. No tax will be applied to orders outside of CA.

The item I want is sold out/backordered. What now?

Due to the special and limited nature of many of our products, we may not be able to accommodate all immediate requests. If the item you want is sold out or on backorder, we will fill orders as soon as the product becomes available. In some cases, once sold out, an item may no longer be available. The amount of time it takes for a backordered product to ship depends on many details and varies from product to product. If you would like to order a backordered product or have questions about product availability, please write to us at info@filthmart.net. In this email, please list the item(s) you would like to purchase along with your shipping address. We will then send you a quote followed by a link to a personal checkout area. This will insure your reservation.

What is your policy on privacy?

We respect your right to privacy. Filth Mart collects only the information necessary for us to complete your order or to contact you regarding the status of your order. Filth Mart will not sell or share your name or personal information.

Questions, Comments, Concerns or Feedback?

Always feel free to contact info@filthmart.net if you have any questions, comments, or concerns. We appreciate any feedback you may have. For help by phone, please call (323) 848-8613 Tues-Sun (11AM-7PM PST). If you reach our voicemail, we will return your call at our earliest possible convenience.